SERVICES

Persona Creation and Empathy Mapping / Mental Model

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Persona Creation and Empathy Mapping

Persona is a fictional yet realistic description of the product's target user. Persona is an archetype rather than a real living person, but persona must be defined by the characteristics of real people. Get to know your customers better.

Persona Creation and Empathy Mapping

Why do you need?

You may not be able to include the behaviors and motivations in your target audience in a memorable way throughout the design process. With this service, your design processes are developed in the focus of customer behavior.

Persona Creation and Empathy Mapping

What is it?

Persona is a fictional yet realistic description of the product's target user. Persona is an archetype rather than a real living person, but persona must be defined by the characteristics of real people.

Persona Creation and Empathy Mapping

What are the benefits?

It is useful for understanding users and their needs better by empathizing and developing better solutions. It ensures that the user does not lose focus in the design process and the research outcomes are visualized and more memorable.

Persona Creation and Empathy Mapping

Where to use?

When it is necessary to visualize user behavior better to describe it, while there are too many stakeholders that should be at the same point in the design process, "Does this persona need this function?" query is used when needed.

Persona Creation and Empathy Mapping

How it is made?
Researches are conducted to better understand the target audience.
The results of the research are analyzed.
After the analysis, 3-7 persona profiles are prepared.
Persona cards are prepared.

Mental Model Diagram

Identify your road map.

Mental Model Diagram

Why do you need?

You may have trouble determining the functions the user wants in the product and combining those functions when they need them. With this service, you can visualize the customer journey and customer needs together and determine the road map of the product with this map.

Mental Model Diagram

What is it?

The results of user research are analyzed to show which features of the product or system are supported and to what extent.

Mental Model Diagram

What are the benefits? Where to use?

It is used when it is necessary to see the need, function and user journey together.

Mental Model Diagram

What is it?
The experience of the users in the determined process flow is investigated.
Different channels used by the user during the experience and the reasons for using these channels are determined.
Research findings are analyzed. The findings of the interviews are cardized.
It is presented by visualization.
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